G2B service

HELPDESK

As part of the implementation of e-customs, the Customs Administration has set up the Helpdesk to assist its users.

The key task of the Helpdesk is to provide technical support to all the business systems of e-customs applications and to be the first point of contact between the participants in all the business systems, both at national and at EU level.

A continuous technical support to all the systems is available 24/7.

• Working hours: 00.00 - 24.00h
• Phone:  +385 1 6511 888
• Fax: +385 1 6511 889
• E-mail: helpdesk@carina.hr

INTRASTAT support to users

For technical and methodological troubleshooting for users with the obligation of INTRASTAT reporting, we have set up the INTRASTAT HELPDESK:

• Working hours: 7.30 - 15.30h
• Phone:          +385 42 234 255
• Fax:         +385 42 234 215
• E-mail:          intrastat.helpdesk@carina.hr

Excise Tax Liaison Office

• Working hours: 8.30 - 16.00h
• Phone: +385 1 6211 271
• Phone: +385 1 6211 294
• Phone: +385 1 6211 350
• E-mail: elo@carina.hr

Outside working hours, the tasks of the Excise Tax Liaison Office are taken over by Helpdesk.