HELPDESK
As part of the implementation of e-customs, the Customs Administration has set up the Helpdesk to assist its users.
The key task of the Helpdesk is to provide technical support to all the business systems of e-customs applications and to be the first point of contact between the participants in all the business systems, both at national and at EU level.
A continuous technical support to all the systems is available 24/7.
- Working hours: 00.00 - 24.00h
- Phone: +385 1 6511 888
- Fax: +385 1 6511 889
- E-mail: helpdesk@carina.hr
INTRASTAT support to users
For technical and methodological troubleshooting for users with the obligation of
INTRASTAT reporting, we have set up the INTRASTAT HELPDESK:
- Working hours: 7.30 - 15.30h
- Phone: +385 42 234 255
- Fax: +385 42 234 215
- E-mail: intrastat.helpdesk@carina.hr
Excise Tax Liaison Office
- Working hours: 8.30 - 16.00h
- Phone: +385 1 6211 271
- Phone: +385 1 6211 294
- Phone: +385 1 6211 350
- E-mail: elo@carina.hr
Outside working hours, the tasks of the Excise Tax Liaison Office are taken over by Helpdesk.
